Customer journey

Drawing upon our experience in creating projects for clients from various industries, we have worked out an optimal system of order execution. We try to cooperate as effectively as possible both within the company and with our business partners. We encourage our customers to participate in the development of products at different stages of their operations. Discover our process from an enquiry to developing a finished product.

1
Offer
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Making an enquiry (by e-mail or telephone).
Preparation of an offer tailored to the needs of the Customer. It includes assumptions concerning production process and logistics.
Acceptance of an offer.
RESPONSIBLE UNIT:
Sales Department
2
Product Development
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COORDINATION
Working on technical details with the customer
DESIGN AND VISUALISATION
OF THE CONCEPT
Approval of the project.
DEVELOPMENT OF PROTOTYPES
Customer accepts and sends back the chosen prototypes. Placing an order by the Customer.
Transferring the order to production and confirming the delivery time.
RESPONSIBLE UNIT:
Product Design Department
3
Production
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Preparation of tooling for production process
Production with multi-step control system.
RESPONSIBLE UNIT:
Production Department
Product Design Department
4
Logistics
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Determining logistics details with the Customer.
Delivery of finished goods.
RESPONSIBLE UNIT:
Logistics and Warehouse Department